A couple of months ago Comcast had an outage in my area. They brought a truck out to my apartment complex and tinkered for an hour or two. After that, I had no internet for about two weeks. I called and set up appointments and they would never show up, prompting me to attempt a reschedule. They finally sent a guy who took five minutes fiddling with it and I was reconnected. They promised to credit my account for the time I had missed, which they forgot to do until recently.
I bring this all up to say that, by some miracle, Comcast has managed to pull the same trick. I wised up this time. I gave it five minutes after the truck left for my service to go back up before calling them. I sat on the phone for two hours and more or less accomplished nothing. They say that I have a wiring problem that needs to be addressed at some point in the future. Instead of letting me know about the problem and fixing it, they’ve instead decided to routinely shut my services off without warning.
As I write this, I feel the need to remind everyone of the tired old cliche. The massive black cloud of Comcast does, in fact, have a silver lining. Because Comcast is the only provider where I live, all of my neighbors have Comcast routers. Comcast routers kick out some free wifi to anyone that has a Comcast login, so I’m not having to lose out on any work in the process of getting my services returned.
I’m confident that everyone has at least one of these. This isn’t even my only one, or my best one. Comcast has a near-monopoly in many of the places it serves, so they don’t actually need things like customer service or client retention acumen. And I know this is a first world problem, but I give not two shits, I am irritated.